My Order

Order Processing

    • Orders are processed and shipped on business days only (Monday - Friday, excluding major Public Holidays).
    • Orders placed on Saturday, Sunday and Public Holidays will be processed the following business day.
    • Most orders with Standard Service are processed within 1 - 3 business days.
    • We're sorry Estee Lauder Online only delivers orders to Singapore addresses. We are unable to process orders to a P.O Box address.
    • All purchases are subject to bank authorisation prior to processing. Only authorised purchases will be processed and shipped.

Payment Authorization

All purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped.

Payment Authorization Holds

When placing an order using a credit card or debit card, two transactions will be posted to your account.

    1. The issuing bank for your payment card will place a hold on the funds in your account in the amount of your purchase when an order is authorized. This action reserves the funds for the pending charge
    2. You will subsequently be charged for the order which removes the funds from your account. The charge may vary from the amount of the authorization hold if the order is altered or cancelled prior to shipment If an order is cancelled, the authorization hold will be removed by the issuing bank. For details on the removal of authorization holds, please contact the issuing bank’s customer service. Because this process is specific to each bank, we regret that we cannot provide assistance with the removal of authorization holds.

Maximum Purchase Policy

We regret that we must limit orders to no more than eight (8) units of the same product and no more than fourteen (14) units per transaction. If you have any questions, please call us at 1-800-692-9042 and we will be happy to assist.

Order Status

If you will like to check the status of your orders, simply contact us by phone at 1-800-692-9042 or message us via our live chat and our agents are available to assist you.

Order Cancellations

If you will like to make any cancellation to your orders, simply contact us by phone at 1-800-692-9042 or message us via our Live Chat at and our agents are available to assist you.

Find a Missing Package

If you will like to track the order delivery status or locate your missing package, simply contact us by phone at 1-800-692-9042 or message us via our Live Chat and our agents are available to assist you.
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