Loyalty Terms & Condition FAQ

By joining The Privilege Program, you’ll enjoy radiant rewards and exclusive perks, including a surprise on your birthday. Points on purchases ($1=1) point can earn you various rewards, which may include full-size editions of our most loved products.

You are entitled to join the program when you make a purchase with Estée Lauder. For every dollar you spend you will be entitled to 1 reward point, subject to The Privilege Program Terms and Conditions. All you need to do is agree to the program terms and conditions upon registration.

You earn points with every purchase made with Estée Lauder at participating department stores counters, Estée Lauder boutiques and Estée Lauder Lazada Official Store*. For every dollar spent you will be entitled to 1 reward point. $1 = 1 Point

*You will need to enrol in the Program via Lazada or connect your membership on Lazada before you can start earning points

All points earned from purchases on the Lazada are pending until your order is delivered to you.

During your birthday month, you can redeem your Birthday Gift at Estée Lauder department store counters or boutiques as long as you have provided your birth date in your Member account. You must redeem your Birthday Gift within your birthday month. There is a limit of one Birthday Gift per member per year, and Birthday Gifts cannot be transferred, delayed, exchanged or refunded.

You should take note that, even if the delivery date of your Lazada order falls outside your birthday month, as long as the transcation date of your birthday month’s first qualifying purchase on Lazada is within your birthday month, you will still receive 2 points for every 1 dollar spent. For avoidance of doubt however, as all points from purchases on the Lazada are pending until your order is delivered to you, should you transact in a store counter or boutique before your Lazada order is updated as “delivered”, your counter or boutique transaction shall be considered as the first qualifying purchase eligible for double points, not the Lazada transaction.

Your points are valid until 30 June each year, with the 1st points expiry date being 30 June 2025. After which, your points will reset to 0 as of 1 July along with a new membership cycle. You will be notified 1 to 3 months prior to expiry, so that you don't miss out on your points reward redemptions. Expired products will not be recovered, refunded or reinstated and these expired unused points will no longer be exchangeable for rewards.

Your points are only entitled for exchange based on reward tier offering. In the event that rewards are not available it would be at the brand's discretion to provide an alternative with similar value. Points are not eligible for cash or product exchanges. You may reach out to any of our Estée Lauder Beauty Advisors in stores to find out more.

You can redeem when you have sufficient points to make a redemption.

Points balance summaries will be included in selected communications. You may also choose to review points in store by reaching out to our Estée Lauder Beauty Advisors. If you link your membership on Lazada, you will be able to view your points balance via the "Member" tab.

Unfortunately no, points can only be accumulated at the point of purchase.

No. Only the member paying for the products may accumlate points and benefits.

Yes you may, all you need to do is to seek assistance from our Estée Lauder Beauty Advisors for assistance. Do note it may take up to 7 working dates for merge to be complete.

The Privilege Program is currently only available for Singapore, non-airport and non-third party retailer purchases. Purchases made in airport stores, third party retailers and retail stores outside of Singapore are not eligible purchases for the purpose of this program. Purchases made in airport stores, third party retailers and retail stores outside of Singapore are not eligible purchases for the purpose of this program.

We will be sorry to understand that you would not like to be part of the program and rewarded. At anytime you feel that the program does not suit your needs you can apply to opt out of the program by email at contactus@sg.esteelauder.com.

You may opt-out of receiving both marketing emails and Program-related emails at any time by following the instructions provided in the email and as otherwise provided in our Brand Site Privacy Policy , but operational communications will still be sent to you as they relate to your membership in the Program. Examples of these include, but are not limited to, redemption confirmation emails, profile update emails, or other communications that relate to your account. If you terminate your Program membership, you will no longer receive any Program-related communications.

Unfortunately, no, points can only be earned on Lazada after linking your membership. You can do so via the "Member' tab.